Troubleshooting

18.1 Emails Not Being Delivered

• Verify your sending domain is in Verified status (Settings → Secured Domains).

• Check that the from email address matches a verified domain.

• Ensure the campaign is in Active state and has not been paused or stopped.

• If using business hours, confirm the current time falls within the configured delivery window.

18.2 Landing Page Not Loading

• Verify that a platform domain is selected in the campaign settings.

• Check that the landing page is enabled (the toggle in Step 3 of the wizard).

• Ensure the platform domain has not expired.

18.3 Contacts Not Importing

• Download the sample CSV and verify your file matches the expected format.

• Ensure the email column contains valid email addresses.

• Check for duplicate emails — contacts with duplicate email addresses will be skipped.

• If rows fail, download the failed CSV to see specific error messages.

18.4 Cannot Edit a Campaign

• Only campaigns in Draft or Scheduled state can be edited.

• Active, Paused, and Done campaigns are read-only.

• If you need to modify an active campaign’s content, duplicate it, make changes, and start the new copy.